Refund policy

Refund & Return Policy

At Shonoos, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused, unwashed, and unworn.
  • Have all original tags attached.
  • Be in its original packaging.
  • Be accompanied by proof of purchase or your order confirmation.

To initiate a return, please contact us at:

Email: support@shonoos.com

If your return request is approved, we will provide you with instructions on how and where to send your package.

Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for arranging and paying the return shipping costs for all returns and exchanges.
  • We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.
  • Shipping charges paid during the original purchase are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Contact us within 48 hours of delivery at mohdfateen79957@gmail.com with your order number and clear photos of the product. We will review the issue and arrange a suitable resolution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used, washed, or worn baby clothing.
  • Items without original tags or packaging.
  • Customized or personalized products.
  • Gift cards.
  • Clearance or sale items (unless damaged or incorrect).

Exchanges

We currently do not offer direct exchanges.

If you need a different size or product, you may return the eligible item following our return policy and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

If you have not received your refund 15 business days after approval, please contact us at:

Email: anwarullahzakir@gmail.comÂ